The value of surveys and why they're hard to get right
Planning a library survey
Survey methods that work for libraries
Scopes of experience
Writing survey questions
Survey populations
Survey distribution
Analysis of results
Taking action
Appendix A: sample demographic questions
Appendix B: sample questions about services
Appendix C: sample questions about spaces
Appendix D: sample questions about communication
Appendix E: sample questions about collections
Appendix F: sample programming questions
Appendix G: additional resources.