@article{859119,
      author = {Edgeman, Rick, and Barker, Shaun,},
      url = {http://library.usi.edu/record/859119},
      title = {Complex management systems and the Shingo model :  foundations of operational excellence and supporting tools  /},
      recid = {859119},
      pages = {1 online resource (xxviii, 261 pages) :},
}