@article{865993,
      author = {Maglio, Paul P.,},
      url = {http://library.usi.edu/record/865993},
      title = {Handbook of service science., Volume II /},
      doi = {https://doi.org/10.1007/978-3-319-98512-1},
      recid = {865993},
      pages = {1 online resource.},
}