@article{887516,
      author = {Kelemen, Mihaela,},
      url = {http://library.usi.edu/record/887516},
      title = {Managing quality: managerial and critical perspectives /},
      publisher = {SAGE Publications,},
      recid = {887516},
      pages = {xi, 209 p. :},
      address = {London ;},
      year = {2003},
}