@article{889741,
      note = {Includes index.},
      author = {Spector, Robert, and Reeves, Breanne O.,},
      url = {http://library.usi.edu/record/889741},
      title = {The Nordstrom way to customer experience excellence :  creating a values-driven service culture /},
      recid = {889741},
      pages = {1 online resource (164 pages)},
}