The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
2017
HF5415.5 .S643 2017
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Details
Title
The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
Edition
Third edition.
ISBN
9781119375357
9781119375371 (electronic bk.)
9781119375388 (electronic bk.)
9781119375371 (electronic bk.)
9781119375388 (electronic bk.)
Published
Hoboken, New Jersey : Wiley, 2017.
Copyright
©2017
Language
English
Description
1 online resource (164 pages)
Call Number
HF5415.5 .S643 2017
Dewey Decimal Classification
658.8/12
Note
Includes index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Added Author
Available in Other Form
Print version: Spector, Robert, 1947- Nordstrom way to customer experience excellence : creating a values-driven service culture. Third edition. Hoboken, New Jersey : Wiley, c2017 9781119375357
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