@article{890054,
      author = {DeWine, Sue,},
      url = {http://library.usi.edu/record/890054},
      title = {The consultant's craft : improving organizational  communication /},
      publisher = {Bedford/St. Martin's,},
      recid = {890054},
      pages = {xxxi, 496 pages :},
      address = {Boston :},
      year = {2001},
}