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Intro; Program Commission; Members; Organizing Committee; Support and Sponsors; Preface; Contents; 1 Data Warehouse for the Monitoring and Analysis of Water Supply and Consumption; Abstract; 1 Introduction; 2 Related Work; 3 Business Requirements; 3.1 Water Distribution Network Description; 3.2 Business Requirements; 4 Dimensional Model; 4.1 Data Study; 4.2 Data Model; 4.3 Solution Architecture; 5 Implementation and Constraints; 5.1 Process Execution; 5.2 Constraints; 6 Conclusions and Future Work; References; 2 Performance Evaluation in IST Projects: A Case Study; Abstract; 1 Introduction
2 The Importance of Performance Evaluation3 IST Projects; 4 Research Method; 5 Intervention Model; 6 Presentation and Discussion of Results; 7 Conclusions and Future Work; Acknowledgements; References; 3 Learning Scorecard Gamification: Application of the MDA Framework; Abstract; 1 Introduction; 2 Game Design; 3 MDA in Learning Scorecard; 3.1 Mechanics in the LS; 3.2 Dynamics in the LS; 3.3 Aesthetics of the LS; 4 Results Analysis; 4.1 Evaluation of Mechanics in the LS: XPs and Types of Quests; 4.2 Forum Rating; 4.3 Evaluation of Mechanics in the LS: Last Chances, Badges and Trophies
4.4 Evaluation of Mechanics in the LS: Leaderboards and Ranks4.5 Overall Evaluation of the Use of the LS; 5 Conclusion; References; 4 A Dashboard for Security Forces Data Visualization and Storytelling; Abstract; 1 Introduction; 2 Data Collection and Interpretation; 3 Analytical Model Design and Conception; 4 Dashboard Implementation; 5 Conclusion; References; 5 Shedding Light on Shadow IT: Definition, Related Concepts, and Consequences; Abstract; 1 Introduction; 2 Related Work; 2.1 Related Concepts; 2.1.1 IT Consumerization; 2.1.2 Workaround; 2.1.3 BYOx; 2.1.4 Cloud Computing; 3 Method
4 Results4.1 Conceptualizing Shadow IT; 4.1.1 Instances of Shadow IT; 4.2 Shadow IT and Related Concepts; 4.3 Consequences of Shadow IT; 5 Discussion and Final Considerations; 5.1 Research Gaps by Level of Analysis; 5.2 Theoretical and Practical Contributions; References; 6 Public Procurement Electronic Platforms Assessment: Legal Requirements; Abstract; 1 Introduction; 2 TrivPlat-A Tool to Monitor, Manage and Evaluate Electronic Public Procurement; 3 TrivPlat: 1st Phase-Diagnosis; 3.1 Background; 3.2 Research Plan, Methods and Activities; 3.3 The Actual Regulatory Framework
3.4 Legal Requirements for Electronic Public Procurement Platforms: A Framework for the TrivPlat Project4 Conclusion; Acknowledgements; References; Law; 7 System Theoretic Process Analysis: A Literature Survey on the Approaches Used for Improving the Safety in Complex Systems; Abstract; 1 Introduction; 2 Hazard Analysis; 2.1 Traditional Hazard Analysis Approach; 2.2 Systems Theoretic Hazard Analysis Approach; 2.2.1 STAMP Accident Model; 2.2.2 The STPA Method; 2.2.3 The STPA Fundamentals; 2.2.4 Identifying the Unsafe Control Actions (Step 1)
2 The Importance of Performance Evaluation3 IST Projects; 4 Research Method; 5 Intervention Model; 6 Presentation and Discussion of Results; 7 Conclusions and Future Work; Acknowledgements; References; 3 Learning Scorecard Gamification: Application of the MDA Framework; Abstract; 1 Introduction; 2 Game Design; 3 MDA in Learning Scorecard; 3.1 Mechanics in the LS; 3.2 Dynamics in the LS; 3.3 Aesthetics of the LS; 4 Results Analysis; 4.1 Evaluation of Mechanics in the LS: XPs and Types of Quests; 4.2 Forum Rating; 4.3 Evaluation of Mechanics in the LS: Last Chances, Badges and Trophies
4.4 Evaluation of Mechanics in the LS: Leaderboards and Ranks4.5 Overall Evaluation of the Use of the LS; 5 Conclusion; References; 4 A Dashboard for Security Forces Data Visualization and Storytelling; Abstract; 1 Introduction; 2 Data Collection and Interpretation; 3 Analytical Model Design and Conception; 4 Dashboard Implementation; 5 Conclusion; References; 5 Shedding Light on Shadow IT: Definition, Related Concepts, and Consequences; Abstract; 1 Introduction; 2 Related Work; 2.1 Related Concepts; 2.1.1 IT Consumerization; 2.1.2 Workaround; 2.1.3 BYOx; 2.1.4 Cloud Computing; 3 Method
4 Results4.1 Conceptualizing Shadow IT; 4.1.1 Instances of Shadow IT; 4.2 Shadow IT and Related Concepts; 4.3 Consequences of Shadow IT; 5 Discussion and Final Considerations; 5.1 Research Gaps by Level of Analysis; 5.2 Theoretical and Practical Contributions; References; 6 Public Procurement Electronic Platforms Assessment: Legal Requirements; Abstract; 1 Introduction; 2 TrivPlat-A Tool to Monitor, Manage and Evaluate Electronic Public Procurement; 3 TrivPlat: 1st Phase-Diagnosis; 3.1 Background; 3.2 Research Plan, Methods and Activities; 3.3 The Actual Regulatory Framework
3.4 Legal Requirements for Electronic Public Procurement Platforms: A Framework for the TrivPlat Project4 Conclusion; Acknowledgements; References; Law; 7 System Theoretic Process Analysis: A Literature Survey on the Approaches Used for Improving the Safety in Complex Systems; Abstract; 1 Introduction; 2 Hazard Analysis; 2.1 Traditional Hazard Analysis Approach; 2.2 Systems Theoretic Hazard Analysis Approach; 2.2.1 STAMP Accident Model; 2.2.2 The STPA Method; 2.2.3 The STPA Fundamentals; 2.2.4 Identifying the Unsafe Control Actions (Step 1)