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000891323 019__ $$a1107106793
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000891323 020__ $$a9811377251$$q(electronic book)
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000891323 0247_ $$a10.1007/978-981-13-7725-9$$2doi
000891323 035__ $$aSP(OCoLC)on1103605878
000891323 035__ $$aSP(OCoLC)1103605878$$z(OCoLC)1107106793
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000891323 049__ $$aISEA
000891323 050_4 $$aHD45
000891323 08204 $$a658.514$$223
000891323 24500 $$aHuman-centered digitalization and services /$$cMarja Toivonen, Eveliina Saari, editors.
000891323 264_1 $$aSingapore :$$bSpringer,$$c[2019]
000891323 300__ $$a1 online resource.
000891323 336__ $$atext$$btxt$$2rdacontent
000891323 337__ $$acomputer$$bc$$2rdamedia
000891323 338__ $$aonline resource$$bcr$$2rdacarrier
000891323 347__ $$atext file$$bPDF$$2rda
000891323 4901_ $$aTranslational systems sciences ;$$vvolume 19
000891323 504__ $$aIncludes bibliographical references and index.
000891323 5050_ $$aChapter 1: Transformations of Services -- Chapter 2: Human-centric service co-innovation in public services from a practice-based perspective: a case of elderly care -- Chapter 3: Systems perspectives on the interaction between human and technological resources -- Chapter 4: HUMAN-CENTERED CO-EVALUATION METHOD AS A MEANS FOR SUSTAINABLE SERVICE INNOVATIONS -- Chapter 5: The changing everyday life of families and young people -- Chapter 6: Institutional logics in service ecosystems -- an analysis of immigration and social inclusion -- Chapter 7: The views of professionals on patients' value co-creation activities in public healthcare -- Chapter 8: Learning to interpret technological breakdowns: A path to technological literacy -- Chapter 9: Aging and technology in Japan and Finland -- Comparative remarks -- Chapter 10: Robots as social and physical assistants in elderly care -- Chapter 11: Innovation by experimenting in public services -- Chapter 12: New Information Systems Supporting the Emotional Aspect of Care -- Chapter 13: Reframing Autonomy-My Data, Our Data and the Question of Human Dignity -- Chapter 14: Elderly care and digital services: Toward a sustainable sociotechnical transition -- Chapter 15: The Cinderella Story -- Employees Reaching for New Agency in the Digital Era -- Chapter 16: How Society Can Maintain Human-Centric Artificial Intelligence.
000891323 506__ $$aAccess limited to authorized users.
000891323 520__ $$aThis book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.
000891323 588__ $$aOnline resource; title from PDF title page (viewed June 06, 2019).
000891323 650_0 $$aService industries$$xManagement.
000891323 650_0 $$aInformation technology.
000891323 650_0 $$aAging$$xResearch.
000891323 7001_ $$aToivonen, Marja,$$eeditor.
000891323 7001_ $$aSaari, Eveliina,$$eeditor.
000891323 77608 $$iPrint version: $$z9789811377242
000891323 830_0 $$aTranslational systems sciences ;$$vv. 19.
000891323 852__ $$bebk
000891323 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-981-13-7725-9$$zOnline Access$$91397441.1
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