TY  - GEN
T1  - How to get things right :a guide to finding and fixing service delivery problems /
AU  - Muñoz-Seca, Beatriz,
AU  - Roberts, Michael Martin,
CN  - HD9980.5
ID  - 891393
KW  - Service industries
KW  - Service industries
SN  - 9783030140885
SN  - 3030140881
TI  - How to get things right :a guide to finding and fixing service delivery problems /
LK  - https://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-030-14088-5
UR  - https://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-030-14088-5
ER  -