000891393 000__ 01644cam\a2200433Ii\4500
000891393 001__ 891393
000891393 005__ 20230306150045.0
000891393 006__ m\\\\\o\\d\\\\\\\\
000891393 007__ cr\cn\nnnunnun
000891393 008__ 190613s2019\\\\enka\\\\o\\\\\000\0\eng\d
000891393 020__ $$a9783030140885$$q(electronic book)
000891393 020__ $$a3030140881$$q(electronic book)
000891393 020__ $$z9783030140878
000891393 020__ $$z3030140873
000891393 035__ $$aSP(OCoLC)on1104346500
000891393 035__ $$aSP(OCoLC)1104346500
000891393 040__ $$aN$T$$beng$$erda$$epn$$cN$T$$dN$T$$dEBLCP$$dUKMGB$$dGW5XE$$dOCLCF
000891393 049__ $$aISEA
000891393 050_4 $$aHD9980.5
000891393 08204 $$a658.4013$$223
000891393 1001_ $$aMuñoz-Seca, Beatriz,$$d1953-$$eauthor.
000891393 24510 $$aHow to get things right :$$ba guide to finding and fixing service delivery problems /$$cBeatriz Muñoz-Seca ; translated by Michael Martin Roberts.
000891393 264_1 $$aCham  :$$bPalgrave Macmillan,$$c2019.
000891393 300__ $$a1 online resource :$$billustrations
000891393 336__ $$atext$$btxt$$2rdacontent
000891393 337__ $$acomputer$$bc$$2rdamedia
000891393 338__ $$aonline resource$$bcr$$2rdacarrier
000891393 4901_ $$aIESE business collection
000891393 506__ $$aAccess limited to authorized users.
000891393 588__ $$aOnline resource; title from PDF title page (viewed June 13, 2019)
000891393 650_0 $$aService industries$$xManagement.
000891393 650_0 $$aService industries$$xQuality control.
000891393 7001_ $$aRoberts, Michael Martin,$$etranslator.
000891393 77608 $$iPrint version: $$z9783030140878
000891393 830_0 $$aPalgrave Macmillan IESE business collection.
000891393 852__ $$bebk
000891393 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-030-14088-5$$zOnline Access$$91397441.1
000891393 909CO $$ooai:library.usi.edu:891393$$pGLOBAL_SET
000891393 980__ $$aEBOOK
000891393 980__ $$aBIB
000891393 982__ $$aEbook
000891393 983__ $$aOnline
000891393 994__ $$a92$$bISE