@article{892453,
      note = {Also issued in print: 2019.},
      author = {Sallaz, Jeffrey J.,},
      url = {http://library.usi.edu/record/892453},
      title = {Lives on the line : how the Philippines became the world's  call center capital /},
      recid = {892453},
      pages = {1 online resource :},
}