TY  - GEN
AB  - Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centres and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centres are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work.
AU  - Sallaz, Jeffrey J.,
CN  - Oxford Scholarship Online
CN  - HE8789.P45
ID  - 892453
KW  - Call centers
KW  - Call center agents
LK  - https://univsouthin.idm.oclc.org/login?url=https://dx.doi.org/10.1093/oso/9780190630652.001.0001
N1  - Also issued in print: 2019.
N2  - Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centres and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centres are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work.
SN  - 9780190630690 
T1  - Lives on the line :how the Philippines became the world's call center capital /
TI  - Lives on the line :how the Philippines became the world's call center capital /
UR  - https://univsouthin.idm.oclc.org/login?url=https://dx.doi.org/10.1093/oso/9780190630652.001.0001
ER  -