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Intro; Preface; Acknowledgements; Contents; About the Authors; 1 Introduction; 1.1 The Bank-Firm Relationship in Japan; 1.2 Enhancing Functions of Relationship Lending in Japan Since the Early 2000s; 1.3 Soft and Hard Information; 1.4 Centralized and Decentralized Organizations; 1.5 Small, Medium-Sized, and Large Enterprises; 1.6 Lending Technologies for SMEs: Transactional and Relationship Lending; 1.7 Conclusions; 1.8 Outlook; References; 2 Theory and Hypotheses: The Effects of Using Soft Information on a Lender's Performance, Specifically in Interbank Competition

2.1 Informational Asymmetry and Lock-In2.2 Interbank Competition, the Shift to Relationship Lending, and Relationship Lending's Effect on Profitability; 2.3 The Informational Advantage of Relationship-Based Lending and Regional Banks' Credit Analysis Skills; 2.4 Interbank Competition's Effect on Loan Risk; 2.5 Interbank Competitions and the Effect of Relationship Lending on Bad Loan Ratios; 2.6 Conclusions; References; 3 Survey Data from Japanese Regional Banks and Using Soft Information in Lending Decisions; 3.1 Characteristics of Japanese Banks; 3.2 Survey Description and a Data Sample

3.3 Using Soft Information in Lending Decision Processes3.4 A Factor Analysis for Soft Information and Our Sample's Descriptive Data; 3.5 Univariate Tests: The Relationship Between Soft Information Factor Scores and a Bank's Performance; 3.6 Conclusions; Appendix 3.1: Survey Questionnaire Items (Conducted by SME Support, Japan); Appendix 3.2: The Underlying Factors in the Factor Analysis; References; 4 The Influence of Using Soft Information on Lender Performance in Competitive Local Markets: An Empirical Analysis; 4.1 Multivariate Regression Models; 4.2 Dependent and Explanatory Variables

4.2.1 Soft Information Factors4.2.2 Loan Performance; 4.2.3 Bank-Specific and Local Market-Specific Variables; 4.3 Regression Results; 4.3.1 Multivariate Analysis of Loan Profitability; 4.3.2 Multivariate Analysis of the Bad Loan Ratio; 4.4 Robustness Tests; 4.4.1 F-Test; 4.4.2 Assessment of the Factor Scores' Validity; 4.4.3 Random Effects GLS Regressions; 4.5 Conclusions; Appendix 4.1: Interbank Competition and Loan Performance; Appendix 4.2: Interbank Competition and the Non-performing Loan Ratio; References; 5 Soft Information's Role in Lending Decisions; 5.1 Introduction

5.2 Soft Information's Effects on Loan Profitability5.3 Soft Information's Role in Lending Decisions; 5.4 Three Latent Factors and Information Efficacy; 5.4.1 Business and Management Leadership; 5.4.2 Networks or Alliances/Partnerships; 5.4.3 Organizational Systems; 5.5 Concluding Remarks; References; Index

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