@article{904193,
      author = {Phillips, Jack J.,},
      url = {http://library.usi.edu/record/904193},
      title = {Return on investment in training and performance  improvement programs/},
      publisher = {Butterworth-Heinemann,},
      recid = {904193},
      pages = {xvii, 375 p. :},
      address = {Amsterdam ;},
      year = {2003},
}