@article{904307,
      author = {Heath, Robert L. and O'Hair, Dan.},
      url = {http://library.usi.edu/record/904307},
      title = {Handbook of risk and crisis communication/},
      publisher = {Routledge,},
      recid = {904307},
      pages = {xii, 683 p. :},
      address = {New York :},
      year = {2009},
}