@article{905032,
      recid = {905032},
      author = {Lientz, Bennet P. and Rea, Kathryn P.},
      title = {Achieve lasting process improvement: reach Six Sigma goals  without the pain /},
      publisher = {Academic Press,},
      address = {San Diego, Calif. :},
      pages = {xxii, 281 p. :},
      year = {2002},
      url = {http://library.usi.edu/record/905032},
}