The connected customer: the changing nature of consumer and business markets / edited by Stefan Wuyts ... [et al.].

Opportunities and challenges in studying customer networks / Christophe Van den Bulte
Understanding the relational ecosystem in a connected world / Conor M. Henderson and Robert W. Palmatier
Connectivity, control, and constraint in business markets / Stefan Wuyts
The connected patient / Nuno Camacho, Vardit Landsman, and Stefan Stremersch
Is Mr. Spock a good candidate for being a connected customer? : the role of emotion in decision making / Baba Shiv
God and mammon : the influence of religiosity on brand connections / Aric Rindfleisch, Nancy Wong, and James E. Burroughs
Brand platforms as strategic investments : leveraging customer connections to manage profitability, growth, and risk / Rajendra K. Srivastava and Thorsten Wiesel
The shadow of other people: socialization and social comparison in marketing / Ronald Burt
Viral marketing : what is it, and what are the components of viral success? / Ralf van der Lans and Gerrit van Bruggen
Social connectivity, opinion leadership, and diffusion / Jacob Goldenberg, Sangman Han, and Donald R. Lehmann
The effect of negative word-of-mouth in social networks / Andre Bonfrer.