@article{905810,
      author = {Kenney, Charles.},
      url = {http://library.usi.edu/record/905810},
      title = {Transforming health care: Virginia Mason Medical Center's  pursuit of the perfect patient experience /},
      publisher = {CRC Press,},
      recid = {905810},
      pages = {xxii, 223 p. :},
      address = {Boca Raton :},
      year = {2011},
}