@article{906201,
      author = {Jordan-Meier, Jane.},
      url = {http://library.usi.edu/record/906201},
      title = {The four stages of highly effective crisis management: how  to manage the media in the digital age /},
      publisher = {CRC Press,},
      recid = {906201},
      pages = {xxiii, 283 p. :},
      address = {Boca Raton :},
      year = {2011},
}