@article{906861,
      author = {Ortiz, Chris A.},
      url = {http://library.usi.edu/record/906861},
      title = {The psychology of lean improvements why organizations must  overcome resistance and change the culture / [electronic  resource] :},
      publisher = {CRC Press,},
      recid = {906861},
      pages = {xviii, 157 p. :},
      address = {Boca Raton :},
      year = {2012},
}