Introduction: the people principle
Rule 1: recruit staff for their personality not their qualifications
Rule 2: dump the rulebooks and targets
Rule 3: put relationships at the heart of organisations
Rule 4: demerge everything rule 5 : obliterate the hierarchies and empires
Rule 6: give people whole jobs to do
Rule 7: chuck out the big it systems
Rule 8: give everyone the chance to feel useful
Rule 9: make organisations into engines of regeneration
Rule 10: localise everything conclusion: finding a new horse.