@article{907700,
      author = {Lerbinger, Otto.},
      url = {http://library.usi.edu/record/907700},
      title = {The crisis manager: facing disasters, conflicts, and  failures /},
      publisher = {Routledge,},
      recid = {907700},
      pages = {xvi, 378 p. :},
      address = {New York :},
      year = {2012},
}