TY - GEN T1 - Leadership as emotional labour:management and the "managed heart" / DA - 2012. CY - Abingdon, Oxon ; CY - New York, N.Y. : AU - Iszatt-White, Marian. VL - 20 CN - HD57.7 PB - Routledge, PP - Abingdon, Oxon ; PP - New York, N.Y. : PY - 2012. ID - 908437 KW - Leadership KW - Leadership KW - Management KW - Management KW - Emotions. KW - Interpersonal relations. KW - Organizational behavior KW - Service industries SN - 9780203098400 (electronic bk.) TI - Leadership as emotional labour:management and the "managed heart" / LK - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1039269 UR - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1039269 ER -