Your customers' perception of quality : what it means to your bottom line and how to control it / Baboo Kureemun, Robert Fantina.
2011
HF5415.157 .K874 2011
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Title
Your customers' perception of quality : what it means to your bottom line and how to control it / Baboo Kureemun, Robert Fantina.
Author
ISBN
9781439845813
9781439891230 (electronic bk.)
9781439891230 (electronic bk.)
Published
Boca Raton, Florida ; London, [England] ; New York : CRC Press, 2011.
Copyright
©2011
Language
English
Description
1 online resource (216 pages) : illustrations
Call Number
HF5415.157 .K874 2011
Dewey Decimal Classification
658.4/013
Bibliography, etc. Note
Includes bibliographical references.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
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Available in Other Form
Print version: Kureemun, Baboo. Your customers' perception of quality : what it means to your bottom line and how to control it. Boca Raton, Florida ; London, [England] ; New York : CRC Press, c2011 9781439845813
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