@article{912960,
      note = {"A Productivity Press book."},
      author = {Stamatis, D. H.,},
      url = {http://library.usi.edu/record/912960},
      title = {10 essentials for high performance quality in the 21st  century /},
      recid = {912960},
      pages = {1 online resource (xl, 320 pages) :},
}