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000915743 019__ $$a1122747776$$a1122875967$$a1125795349$$a1125996334
000915743 020__ $$a9781484251331$$q(electronic book)
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000915743 0247_ $$a10.1007/978-1-4842-5133-1$$2doi
000915743 0248_ $$a10.1007/978-1-4842-5
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000915743 050_4 $$aQA76.9.T43$$bH35 2019eb
000915743 08204 $$a004.068/8$$223
000915743 1001_ $$aHalsey, Mike,$$eauthor.
000915743 24514 $$aThe IT support handbook :$$ba how-to guide to providing effective help and support to IT users /$$cMike Halsey.
000915743 264_1 $$aNew York :$$bApress,$$c[2019]
000915743 264_4 $$c©2019
000915743 300__ $$a1 online resource :$$billustrations
000915743 336__ $$atext$$btxt$$2rdacontent
000915743 337__ $$acomputer$$bc$$2rdamedia
000915743 338__ $$aonline resource$$bcr$$2rdacarrier
000915743 500__ $$aIncludes index.
000915743 506__ $$aAccess limited to authorized users.
000915743 520__ $$aBecome a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn: Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways.
000915743 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed October 9, 2019).
000915743 650_0 $$aComputer technical support$$vHandbooks, manuals, etc.
000915743 655_7 $$aHandbooks and manuals.
000915743 77608 $$iPrint version:$$z1484251326$$z9781484251324$$w(OCoLC)1106174100
000915743 852__ $$bebk
000915743 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-1-4842-5133-1$$zOnline Access$$91397441.1
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000915743 980__ $$aEBOOK
000915743 980__ $$aBIB
000915743 982__ $$aEbook
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