The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone / Ryan Dowd.
Dowd, Ryan, author.
2018
Z711.92.H66 D69 2018 (Mapit)
Available at General Collection

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Title The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone / Ryan Dowd.
Author Dowd, Ryan, author.
ISBN 9780838916261 (paperback)
0838916260 (paperback)
Published Chicago : ALA Editions, 2018.
Language English
Description xv, 248 pages : illustrations ; 26 cm
Call Number Z711.92.H66 D69 2018
Dewey Decimal Classification 025.5086942
Summary "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"-- Provided by publisher.
Bibliography, etc. Note Includes bibliographical references and index.
Record Appears in On-Campus Resources > Books
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Part 1. Homelessness and empathy.
Top ten homeless myths
Homeless people are (not) just like you
Empathy : the psychological, neurological, and social bases for it
Part 2. Empathy-driven enforcement.
Empathy vs. punishment
Step 1: Your head tools
Step 2: Your body tools
Step 3: Your word tools
Advanced tools
Part 3. Special situations.
Everyday predicaments
Mental illness
Substance abuse
Hygiene
Sleeping
Possessions
Children
Part 4. Beyond problem-solving.
Advice for managers and leaders
How best to help homeless patrons
Conclusion : The end of homelessness.

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