TY - BOOK AB - "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"-- AU - Dowd, Ryan, CN - Z711.92.H66 CN - Z711.92.H66 ID - 921580 KW - Libraries and the homeless KW - Libraries and community. KW - Homelessness KW - Public services (Libraries) KW - Homeless persons N2 - "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"-- SN - 9780838916261 SN - 0838916260 T1 - The librarian's guide to homelessness :an empathy-driven approach to solving problems, preventing conflict, and serving everyone / TI - The librarian's guide to homelessness :an empathy-driven approach to solving problems, preventing conflict, and serving everyone / ER -