Representative bureaucracy and performance : public service transformation in South Africa / Sergio Fernandez.

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Representative bureaucracy and performance : public service transformation in South Africa / Sergio Fernandez.

9783030321345 (electronic book)
3030321347 (electronic book)

Cham, Switzerland : Palgrave Macmillan, [2020]

English

1 online resource (xviii, 288 pages) : illustrations.

10.1007/978-3-030-32 doi

JQ1929.B79

305.3/5

Governments throughout the world seek to promote employment equity and ensure that bureaucracies are representative of the citizenry. South Africa offers a rare and fascinating case for exploring what happens to bureaucracies as they undergo demographic transformation. Grounded in the theory of representative bureaucracy and using a mixed methods approach, this book explores how major changes in the demographics of the South African public service have affected the performance of the institution. The empirical analysis offers compelling evidence that representative bureaucracies perform better. As public organizations become increasingly representative by hiring historically disadvantaged persons, especially Africans, their performance improves, controlling for a range of factors. Evidence indicates representative bureaucracies perform better because they empathize with and advocate for historically disadvantaged communities, are equipped with linguistic and cultural competencies to serve a diverse citizenry, and can induce compliance, cooperation, and coproduction.

Includes bibliographical references and index.

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Online resource; title from PDF title page (SpringerLink, viewed December 2, 2019).

Executive politics and governance.

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