@article{924462,
      note = {Includes author index.},
      author = {Følstad, Ashbjørn. and Araujo, Theo. and Papadopoulos,  Symeon. and Law, Lai-Chong. and Granmo, Ole-Christoffer.  and Luger, Ewa. and Brandtzaeg, Petter Bae.},
      url = {http://library.usi.edu/record/924462},
      title = {Chatbot research and design : Third International  Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands,  November 19-20, 2019, Revised Selected Papers /.  CONVERSATIONS (Workshop)},
      abstract = {This book constitutes the refereed proceedings of the  Third International Workshop on Chatbot Research and  Design, CONVERSATIONS 2019, held in Amsterdam, The  Netherlands, in November 2019. The 18 revised full papers  presented in this volume were carefully reviewed and  selected from 31 submissions. The papers are grouped in the  following topical sections: user and communication studies  user experience and design, chatbots for collaboration,  chatbots for customer service, and chatbots in education.},
      recid = {924462},
      pages = {1 online resource (xii, 273 pages) :},
}