Linked e-resources
Details
Table of Contents
Customer Experience
Customer experience literature analysis based on bibliometry
On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design
Quality and efficiency evaluation of airlines services
Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance
Data Analytics in Service
Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization
Empirical Analysis of Call Center Load & Service Level for Shift Planning
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime
Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime
Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels
Emerging Service Technologies
Artificial Intelligence Theory in Service Management
Conceptualizing the Role of Blockchain Technology in Digital Platform Business
Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation
Service robots in the hospitality industry: An exploratory literature review
Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective
Understanding the Impact of Artificial Intelligence on Services
Service Design and Innovation
Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption
The Case of Data-Driven Services
Service Design for Business Process Reengineering
The SDCS method: a new service design method for companies undergoing a servitization process
Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study
Upgrading the Data2Action framework: results deriving from ist application in the printing industry
Service Ecosystems
Tiers-Lieu for Services: An Exploratory Approach to Societal Progression
A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety
Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems
Ten Years Exploring Service Science: Looking Back to Move Forward
The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model
Service Management
Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study
Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture
The Role of Error Management Culture and Leadership on Failures and Recovery in Services.
Customer experience literature analysis based on bibliometry
On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design
Quality and efficiency evaluation of airlines services
Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance
Data Analytics in Service
Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization
Empirical Analysis of Call Center Load & Service Level for Shift Planning
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime
Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime
Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels
Emerging Service Technologies
Artificial Intelligence Theory in Service Management
Conceptualizing the Role of Blockchain Technology in Digital Platform Business
Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation
Service robots in the hospitality industry: An exploratory literature review
Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective
Understanding the Impact of Artificial Intelligence on Services
Service Design and Innovation
Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption
The Case of Data-Driven Services
Service Design for Business Process Reengineering
The SDCS method: a new service design method for companies undergoing a servitization process
Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study
Upgrading the Data2Action framework: results deriving from ist application in the printing industry
Service Ecosystems
Tiers-Lieu for Services: An Exploratory Approach to Societal Progression
A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety
Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems
Ten Years Exploring Service Science: Looking Back to Move Forward
The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model
Service Management
Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study
Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture
The Role of Error Management Culture and Leadership on Failures and Recovery in Services.