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000924939 019__ $$a1140352269
000924939 020__ $$a9783030387242$$q(electronic book)
000924939 020__ $$a3030387240$$q(electronic book)
000924939 020__ $$z9783030387235
000924939 0248_ $$a10.1007/978-3-030-38
000924939 0247_ $$a10.1007/978-3-030-38724-2
000924939 035__ $$aSP(OCoLC)on1137812768
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000924939 050_4 $$aQA75.5$$b.I58 2020eb
000924939 08204 $$a005.7
000924939 1112_ $$aInternational Conference on Exploring Services Science$$n(10th :$$d2020 :$$cPorto, Portugal)
000924939 24510 $$aExploring service science :$$b10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings /$$cHenriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl (eds.).
000924939 2463_ $$aIESS 2020
000924939 264_1 $$aCham :$$bSpringer,$$c2020.
000924939 300__ $$a1 online resource (xi, 400 pages) :$$billustrations.
000924939 336__ $$atext$$btxt$$2rdacontent
000924939 337__ $$acomputer$$bc$$2rdamedia
000924939 338__ $$aonline resource$$bcr$$2rdacarrier
000924939 4901_ $$aLecture notes in business information processing ;$$v377
000924939 500__ $$aInternational conference proceedings.
000924939 500__ $$aIncludes author index.
000924939 5050_ $$aCustomer Experience -- Customer experience literature analysis based on bibliometry -- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design -- Quality and efficiency evaluation of airlines services -- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance -- Data Analytics in Service -- Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization -- Empirical Analysis of Call Center Load & Service Level for Shift Planning -- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime -- Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime -- Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels -- Emerging Service Technologies -- Artificial Intelligence Theory in Service Management -- Conceptualizing the Role of Blockchain Technology in Digital Platform Business -- Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation -- Service robots in the hospitality industry: An exploratory literature review -- Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective -- Understanding the Impact of Artificial Intelligence on Services -- Service Design and Innovation -- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption -- The Case of Data-Driven Services -- Service Design for Business Process Reengineering -- The SDCS method: a new service design method for companies undergoing a servitization process -- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study -- Upgrading the Data2Action framework: results deriving from ist application in the printing industry -- Service Ecosystems -- Tiers-Lieu for Services: An Exploratory Approach to Societal Progression -- A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety -- Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems -- Ten Years Exploring Service Science: Looking Back to Move Forward -- The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model -- Service Management -- Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study -- Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture -- The Role of Error Management Culture and Leadership on Failures and Recovery in Services.
000924939 506__ $$aAccess limited to authorized users.
000924939 520__ $$aThis book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.
000924939 650_0 $$aComputer science$$vCongresses.
000924939 650_0 $$aManagement$$xData processing$$vCongresses.
000924939 650_0 $$aBusiness$$xData processing$$vCongresses.
000924939 7001_ $$aNóvoa, Henriqueta.
000924939 7001_ $$aDrăgoicea, Monica.
000924939 7001_ $$aKühl, Niklas.
000924939 830_0 $$aLecture notes in business information processing ;$$v377.
000924939 852__ $$bebk
000924939 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-030-38724-2$$zOnline Access$$91397441.1
000924939 909CO $$ooai:library.usi.edu:924939$$pGLOBAL_SET
000924939 980__ $$aEBOOK
000924939 980__ $$aBIB
000924939 982__ $$aEbook
000924939 983__ $$aOnline
000924939 994__ $$a92$$bISE