Step 1 build some bridges: why don't people tell me things?
Step 2 ask, 'who's your hero?': one unmotivated person can ruin your beautiful plan
Step 3 get out your secret agent glasses: why aren't they listening?!
Step 4 get 'em coming and going: meetings people show up for and minutes people read
Step 5 find your tribe: the personality of a team
Step 6 keep the beat and put on your party hat: we're working well; how do i keep it going?
Step 7 keep calm and carry on: handle emergencies wisely
Step 8 be a tourist: why do the other locations seem so disconnected?
Step 9 feed your team
Step 10 walk the line: people, process, and the fine art of nagging.