@article{927608,
      author = {Sharma, Venke, and Kharas, Hushidar,},
      url = {http://library.usi.edu/record/927608},
      title = {The indestructible brand : crisis management in the age of  social media /},
      recid = {927608},
      pages = {1 online resource (169 pages)},
}