@article{927810,
      note = {Includes index.},
      author = {Grigonis, Richard,},
      url = {http://library.usi.edu/record/927810},
      title = {Computer telephony encyclopedia /},
      abstract = {"Practical, in-depth, and accessible explanations of  essential topics in computer telephony"--Cover.},
      recid = {927810},
      pages = {1 online resource (563 pages) :},
}