Serviceology for services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings / Takeshi Takenaka, Spring Han, Chieko Minami (eds.).
2020
HD9980.5
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Title
Serviceology for services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings / Takeshi Takenaka, Spring Han, Chieko Minami (eds.).
Meeting Name
ICServ (Conference) (7th : 2020 : Osaka, Japan)
ISBN
9789811531187 (electronic book)
9811531188 (electronic book)
9789811531170
9811531188 (electronic book)
9789811531170
Published
Singapore : Springer, 2020.
Language
English
Description
1 online resource (xi, 309 pages) : illustrations.
Item Number
10.1007/978-981-15-3
Call Number
HD9980.5
Dewey Decimal Classification
338.4/7
005.7
005.7
Summary
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Note
International conference proceedings.
Includes author index.
Includes author index.
Access Note
Access limited to authorized users.
Added Author
Takenaka, Takeshi.
Han, Spring.
Minami, Chieko.
Han, Spring.
Minami, Chieko.
Series
Communications in computer and information science ; 1189.
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Table of Contents
Hospitality Management
Service Innovation and Employee engagement
Service Marketing and Consumer Behavior
Customer Experience and Service Design
Service Engineering and Implementation.
Service Innovation and Employee engagement
Service Marketing and Consumer Behavior
Customer Experience and Service Design
Service Engineering and Implementation.