Serviceology for services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings / Takeshi Takenaka, Spring Han, Chieko Minami (eds.).

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Serviceology for services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings / Takeshi Takenaka, Spring Han, Chieko Minami (eds.).

9789811531187 (electronic book)
9811531188 (electronic book)
9789811531170

Singapore : Springer, 2020.

English

1 online resource (xi, 309 pages) : illustrations.

10.1007/978-981-15-3

HD9980.5

338.4/7
005.7

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

International conference proceedings.
Includes author index.

Access limited to authorized users.

Communications in computer and information science ; 1189.

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