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Introduction
1. Flesh-and-blood decision making
2. Lessons from the heart
3. Spinning plates
4. Gatekeepers
5. A new mother's challenge
6. The uncertainty of the expert
7. Surgery and satisfaction
8. The eye of the beholder
9. Marketing, money, and medical decisions
10. In service of the soul
Epilogue : A patient's questions
Acknowledgments
Notes
Index.

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