The challenge
The innovators
The mindset
The culture
The casebook
The template
A summer internship journal
Claims payment processing
Return-to-work at a home health agency
The ophthalmologist who could not see (the waste)
Building a new IR suite
Improving ED throughput (ED heroes)
Hurricane Mia hits the patient access call center
The cowboy doctor's patient experience
Patient navigation at the orthopedic clinic
HCAHPS and the quiet-at-night measure
Discharge phone calls (en español)
Patient experience in home care
Reducing patient falls : the sleuth resident
Sustaining hand hygiene
A warning letter from the state regulator
Failure-to-rescue
Clif's medication errors
A mom's story of sepsis
Operating room recovery
Opioid overdoses in the emergency department
The lunchroom : physician engagement at a pcmh
The fulfillment affair
Composite quality score
Both/and thinking in readmission prevention
Suicide prevention.