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Contents
List of illustrations
Preface
Acknowledgments
Introduction
1. Changing role of processes and information
2. Nature of information
3. Modeling integrated information and processes
4. Use and acquisition of information
5. Alphabet soup, big data, cloud computing, DSS, ERP, VoIP
6. Managerial considerations
Appendix A. Glossary
Appendix B. Acronym and symbol definitions
Appendix C. Excel tips and useful functions
Notes
References and bibliography
Index.

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