@article{934195,
      note = {Part of: 2014 digital library.},
      author = {Zeithaml, Valarie A., and Salas, Jim., and Bitner, Mary  Jo., and Brown, Stephen Walter,},
      url = {http://library.usi.edu/record/934195},
      title = {Profiting from services and solutions : what  product-centric firms need to know /},
      recid = {934195},
      pages = {1 online resource (xiv, 116 pages)},
}