Essential communications skills for managers. Volume II, A practical guide for communicating effectively with all people in all situations / Walter St. John, Ben Haskell.
St. John, Walter, author.; Haskell, Ben, author.
2017
HD30.3 .S2542 2017
Available Online

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Title Essential communications skills for managers. Volume II, A practical guide for communicating effectively with all people in all situations / Walter St. John, Ben Haskell.
Author St. John, Walter, author.
Edition First edition.
ISBN 9781631576560 paperback
9781631576577 (electronic bk.)
Published New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.
Language English
Description 1 online resource (x, 216 pages)
Call Number HD30.3 .S2542 2017
Dewey Decimal Classification 658.45
Summary The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do."
Note Includes index.
Access Note Access limited to authorized users.
Source of Description Title from PDF title page (viewed on February 2, 2017).
Added Author Haskell, Ben, author.
Series Corporate communication collection. 2156-8170
Available in Other Form Print version: 9781631576560
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Section 1. Topic 1. Sending effective messages
Section 2. The four methods of communicating
Topic 2. Tips for speaking effectively
Topic 3. Delivering your speech
Topic 4. Presiding over the question and answer period
Topic 5. Overcoming speaker anxiety
Topic 6. Introducing guest speakers properly
Topic 7. Tips for listening effectively
Topic 8. Using and interpreting body language
Topic 9. Tips for writing effectively
Topic 10. E-mail: do's and don'ts
Topic 11. Editing techniques
Topic 12. Proofreading methods
Topic 13. Tips for reading effectively
Section 3. Planning and conducting productive meetings
Topic 14. Planning a meeting
Topic 15. Conducting a meeting
Topic 16. Contributing as a meeting participant
Topic 17. Holding better one-on-one meetings
Topic 18. Improving video and teleconferencing
Section 4. Communicating skills for dealing with special situations
Topic 19. Interviewing job applicants
Topic 20. Orientating new employees
Topic 21. Training people for the job
Topic 22. Developing performance objectives, standards, and priorities of an organization
Topic 23. Creating and agreeing on job descriptions
Topic 24. Negotiating one-on-one
Topic 25. Compromising to reach agreement
Topic 26. Evaluating employee performance
Topic 27. Coaching employees to improve performance
Topic 28. Writing impressive news releases
Topic 29. Communicating clearly with a diverse group of employees
Topic 30. Communicating effectively with male and female employees
Topic 31. Using sex fair language
Section 5. Topic 32. Communicating attitudes and techniques for coping competently with difficult employees
Index.

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