@article{937885,
      note = {"A Productivity Press Book" -- taken from front cover.},
      author = {Hinson, Robert and Adeola, Ogechi, and Lituchy, Terri R.,  and Amartey, Abednego Feehi Okoe,},
      url = {http://library.usi.edu/record/937885},
      title = {Customer service management in Africa : a strategic and  operational perspective /},
      recid = {937885},
      pages = {1 online resource (xiv, 339 pages) :},
}