Advances in the human side of service engineering : proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / Jim Spohrer, Christine Leitner, editors.

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Advances in the human side of service engineering : proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / Jim Spohrer, Christine Leitner, editors.

9783030510572 (electronic book)
3030510573 (electronic book)
3030510565
9783030510565

https://doi.org/10.1007/978-3-030-51057-2
https://doi.org/10.1007/978-3-030-51

Cham : Springer, 2020.

English

1 online resource

10.1007/978-3-030-51057-2 doi
10.1007/978-3-030-51

TA166 .I58 2020eb

620.82

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

International conference proceedings.
Includes author index.

Access limited to authorized users.

Advances in intelligent systems and computing ; 1208.

Print version: 9783030510565

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