Concurrent users
Unlimited
Authorized users
Authorized users
Document Delivery Supplied
Can lend chapters, not whole ebooks
Title
Advances in the human side of service engineering : proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / Jim Spohrer, Christine Leitner, editors.
ISBN
9783030510572 (electronic book)
3030510573 (electronic book)
3030510565
9783030510565
Publication Details
Cham : Springer, 2020.
Language
English
Description
1 online resource
Item Number
10.1007/978-3-030-51057-2 doi
10.1007/978-3-030-51
Call Number
TA166 .I58 2020eb
Dewey Decimal Classification
620.82
Summary
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
Note
International conference proceedings.
Includes author index.
Access Note
Access limited to authorized users.
Series
Advances in intelligent systems and computing ; 1208.
Available in Other Form
Print version: 9783030510565
Identifying trendsetters in online social networks
a machine learning approach
Consume less, create more
Digital services in the context of sustainability
Influence of survey link locational placement on the user rating
Toward a computable scholarly record
Research approaches to service innovation: Organizational perspectives
Innovation-as-a-service: Emergent lessons from an AI innovation management project
Barriers to Service Innovation using Data Science
Service design approaches to drive employee engagement.
