@article{939847,
      recid = {939847},
      author = {Lasrado, Flevy,},
      title = {Achieving organizational excellence : a quality management  program for culturally diverse organizations /},
      pages = {1 online resource :},
      abstract = {This book bridges two essential aspects of assessing and  achieving business excellence in 21st-century  organizations. The author argues that transnational  companies face a twofold challenge: managing global  knowledge networks and multicultural project teams on the  one hand; and interacting and collaborating across  boundaries using global communication technologies, on the  other. The author also argues that this dual challenge  calls for the creation of a business excellence program  that fits and thrives within these multicultural  environments. In response, he reviews corporate practices  in quality management and business excellence frameworks  that have been extensively used on a transnational scale to  drive organizational performance. The book approaches  quality management as an element that is no longer a  choice, but has now become a necessity if companies want to  compete in highly globalized environments.},
      url = {http://library.usi.edu/record/939847},
      doi = {https://doi.org/10.1007/978-3-319-70075-5},
}