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Chapter One. The Civil Service: Definition, Organization, and Historical Background
Chapter Two. The Rise of Managerialism in the Civil Service. The Thatcher Years
Chapter Three. Focus on Policy Implementation, Consumer Service, and Marketisation: Civil Service Reform in the Major Government (1990-1997)
Chapter Four. 1997-2007: Coordination, Consolidation, and Delivery in Blair's Government
Chapter Five. Management and Tradition in the British Civil Ser-vice: Assessing Institutional Development. Issues and Conclusions
Conclusions: The Rise of Managerial Bureaucracy.

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