Dynamic Innovation in Outsourcing : Theories, Cases and Practices / edited by Leslie P. Willcocks, Ilan Oshri, Julia Kotlarsky.
Willcocks, Leslie P., editor.; Oshri, Ilan, editor.; Kotlarsky, Julia, editor.
2018
HD28-70
Available Online

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Title Dynamic Innovation in Outsourcing : Theories, Cases and Practices / edited by Leslie P. Willcocks, Ilan Oshri, Julia Kotlarsky.
ISBN 9783319753522
3319753525
9783319753515
3319753517
DOI https://doi.org/10.1007/978-3-319-75352-2
Published Cham : Springer International Publishing : Imprint : Palgrave Macmillan, 2018.
Language English
Description 1 online resource (XXX, 325 pages 49 illustrations) : illustrations
Item Number 10.1007/978-3-319-75352-2 doi
9783319753515
Call Number HD28-70
Dewey Decimal Classification 658.514
Summary This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.
Access Note Access limited to authorized users.
Digital File Characteristics text file PDF
Added Author Willcocks, Leslie P., editor.
Oshri, Ilan, editor.
Kotlarsky, Julia, editor.
Series Technology, work and globalization.
Available in Other Form Print version: 9783319753515
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Part I Introduction
1 Why Innovation and Why Now?
Part II Managing Outsourcing: Towards Dynamic Innovation
2 Outsourcing Reframed: Delivering on Collaborative Innovation
3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation
4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors
5 Relational and Contractual Governance for Innovation
6 Innovation: Where Do Consultants Fit In?
Part III The New Outsourcing
Cloud and Service Automation
7 Cloud Computing as Innovation: Cases and Practices
8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank
9 Innovating in Service: The Role and Management of Automation.

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