How Could This Happen? : Managing Errors in Organizations / Jan U. Hagen, editor.
Hagen, Jan U., editor.
2018
HD31.2
Available Online

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Title How Could This Happen? : Managing Errors in Organizations / Jan U. Hagen, editor.
ISBN 9783319764030 (electronic book)
3319764039 (electronic book)
9783319764023
3319764020
Published Cham, Switzerland : Springer Science and Business Media : Palgrave Macmillan, 2018.
Language English
Description 1 online resource
Call Number HD31.2
Dewey Decimal Classification 658
Summary The first comprehensive reference work on error management, blending the latest thinking with state of the art industry practice on how organizations can learn from mistakes. Even today the reality of error management in some organizations is simple: "Don't make mistakes. And if you do, you're on your own unless you can blame someone else." In most, it has moved on but it is still often centered around quality control, with Six Sigma Black Belts seeking to eradicate errors with an unattainable goal of zero. But the best organizations have gone further. They understand that mistakes happen, be they systemic or human. They have realized that rather than being stigmatized, errors have to be openly discussed, analyzed, and used as a source for learning. In How Could This Happen? Jan Hagen collects insights from the leading academics in this field - covering the prerequisites for error reporting, such as psychological safety, organizational learning and innovation, safety management systems, and the influence of senior leadership behavior on the reporting climate. This research is complemented by contributions from practitioners who write about their professional experiences of error management. They provide not only ideas for implementation but also offer an inside view of highly demanding work environments, such as flight operations in the military and operating nuclear submarines. Every organization makes mistakes. Not every organization learns from them. It's the job of leaders to create the culture and processes that enable that to happen. Hagen and his team show you how.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (viewed July 31, 2018).
Added Author Hagen, Jan U., editor.
Available in Other Form How Could This Happen?.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
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The strategic imperative of psychological safety and organizational error management / Amy C. Edmonson and Paul J. Verdin
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Understanding safety management through strategic design, political, and cultural approaches / John S. Carroll
Errors and error management in biomedical research / Ulrich Dirnagl and René Bernard
Empowerment / Jan Brommundt
Open error communication in a high-consequence industry / Julianne Morath and Mallory Johnson
Confidence and humility / Robert Schroeder
Just culture / Helmut Kunz
Error management in the German Armed Forces' military aviation / Peter Klement
Crew resource management revisited / Jan U. Hagen
Error reporting and crew resource management in the Israeli Air Force / Avner Shahal
Lessons from a nuclear submarine mishap / L. David Marquet
The war on error: a new and different approach to human performance / Tony Kern.

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